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Customer Service Representative

1 month ago

Phoenix, Arizona, United States Bank of America Full time

Job Description:

We are seeking a skilled Customer Service Representative to join our team at Bank of America. As a key member of our financial services team, you will be responsible for providing exceptional client experiences that drive growth and satisfaction.

Key Responsibilities:

  • Process transactions accurately and efficiently in a fast-paced environment.
  • Introduce products and services that meet client needs and exceed expectations.
  • Ensure clients are quickly connected to the right teammate to meet their needs.
  • Educate clients on conducting simple transactions through self-service technologies.

Requirements:

  • Enthusiastic and highly motivated self-starter with a strong work ethic and intense focus on results.
  • Collaborates effectively to get things done and builds strong relationships.
  • Displays passion, commitment, and drive to deliver an exceptional client experience.
  • Communicates effectively, confidently, and is comfortable engaging all clients.
  • Ability to learn and adapt to new information and technology platforms.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank.

Preferred Qualifications:

  • Experience in financial services and knowledge of financial services industry, products, and solutions.
  • Six months of cash handling experience.
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

Bank of America is an Equal Employment Opportunity and Affirmative Action Employer:

We consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.