Patient Access Representative

1 week ago


Christiansburg, Virginia, United States Ensemble Health Partners Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patient information and services.

Key Responsibilities
  • Admitting and Registration: Accurately assign medical record numbers, complete medical necessity and compliance checks, and provide patient instructions.
  • Insurance Verification: Collect and process insurance information, receive and process physician orders, and utilize an overlay tool to ensure accurate and timely registration.
  • Customer Service: Provide exceptional customer service to patients, families, and healthcare providers, responding to inquiries and resolving issues in a professional and courteous manner.
  • Point of Service Collections: Collect and process point-of-service payments, including past due balances and payment plan options.
  • Quality Auditing and Reporting: Conduct audits of accounts to ensure accuracy and completeness, and provide statistical data to leadership.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1+ year of customer service experience preferred.
  • Certifications: CRCR certification required within 9 months of hire (company-paid).
About Ensemble Health Partners

We are a leading provider of technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. Our mission is to empower our people to challenge the status quo and make a meaningful difference in the lives of our patients and communities.

We offer a comprehensive benefits package, professional development opportunities, and a culture that values collaboration, growth, and innovation. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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