Operations Manager

4 weeks ago

Atlanta, Georgia, United States StubHub Full time
Job Description

At StubHub, we're on a mission to redefine the live event experience on a global scale. Our Payments Operations team plays a critical role in ensuring the smooth functioning of our payments processes, disputing and tracking chargebacks, and informing our product strategy to deliver the best experience for both buyers and sellers.

We're seeking a seasoned professional with a strong analytical mindset, excellent people management skills, and a bias for action to lead our Payments Operations team. The ideal candidate will have a proven track record of building new processes, solving complex problems, and driving operational excellence in a high-pressure environment.

Key Responsibilities:

  • Measure and track performance of team workflows using current metrics and improve upon them as needed.
  • Create and implement new workflows to improve team operational performance and success.
  • Develop and implement training programs to enhance team execution, quality, and success.
  • Lead performance and development review cycles for team members.
  • Conduct one-to-one meetings with team members to provide feedback, resolve issues, and support professional development.
  • Closely track individual performance metrics and understand their impact on team metrics.
  • Provide feedback on new payments and chargebacks products and maintain or improve current chargeback metrics.

Requirements:

  • 1+ years of experience managing a team.
  • Excellent people management skills.
  • Natural curiosity to spot, break down, and resolve problems.
  • Ability to be resourceful and proactive with available tools.
  • Flexibility to work during weekdays and weekends as required.
  • Track record of building new processes and solving problems from scratch.
  • Proficiency with Excel and basic SQL experience or willingness to learn.

Competencies:

  • Customer Focus: Commitment to understanding and meeting customer needs.
  • Time Management: Skill to prioritize tasks, manage workload efficiently, and meet deadlines.
  • Communication: Capability to convey information clearly and effectively to colleagues, clients, or stakeholders.
  • Leadership: Ability to influence and motivate others to achieve goals and drive initiatives forward.

What We Offer:

  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits.
  • Paid Time Off: Generous Paid Time Off to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package.
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration.

Not sure if you meet all the requirements? We'd like to hear from you anyway. We're looking for curious problem solvers to help us build the best experience in the live events industry.

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world, StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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