Spa Service Ambassador

4 days ago


Las Vegas, Nevada, United States The Red Rock Spa by Well & Being Full time
Job Overview

We are seeking a skilled Spa Service Ambassador to join our team at The Red Rock Spa by Well & Being. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable experience with us.

Key Responsibilities:

  • Customer Service: Provide comprehensive guidance to guests on spa procedures and services, answer questions, and resolve any issues in a professional manner.
  • Booking and Scheduling: Accurately book spa treatments, retail sales, and check-in/check-out guests in a timely and efficient manner.
  • Sales and Retail: Sell and upsell products to clients, maintaining high levels of customer satisfaction and loyalty.
  • Operational Tasks: Complete opening and closing duties, maintain a clean and safe environment, and adhere to company policies and procedures.

Requirements:

  • A High School diploma or equivalent is required.
  • A minimum of 1-3 years of experience in customer service, spa, hospitality, sales, and/or retail is preferred.
  • Prior luxury retail sales experience is essential.
  • The ability to communicate effectively with guests and colleagues in a fast-paced environment is crucial.
  • A polished appearance, excellent communication skills, and the ability to multitask are also essential.

Benefits:

  • Competitive hourly rate: $14.00 per hour + gratuity pool + retail commission.
  • Medical, dental, and vision benefits (full-time employees only).
  • 401K matching.
  • PTO – paid holiday time off.
  • VTO – voluntary time off.
  • Discounts on retail products and spa services.

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