Office Assistant II

4 weeks ago

Palo Alto, California, United States Lucile Packard Children's Hospital Full time
Job Summary

This role provides administrative support to department staff with general oversight. The Office Assistant II performs a variety of clerical services and support tasks in accordance with well-defined instructions and guidelines. Responsible for performing assigned receptionist, clerical, and department maintenance duties. Works on assignments that are routine in nature requiring limited judgment.

Key Responsibilities

• Performs related clerical duties and office functions, including the maintenance of a departmental filing system for easy retrieval, making copies, typing, collating, assembling, and distribution of materials.
• Greets, orients, directs, and assists visitors and guests.
• Screens incoming calls for departmental staff. Relays information to appropriate individuals in a timely manner.
• Communicates with patients, families, volunteers, staff, and physicians in a manner that focuses on the principles of quality client service.
• Maintains clinical/office supply levels and completes supply orders as needed.
• Reprioritizes work on a continuous basis accommodating changes that have occurred.

Requirements

• High School Diploma or GED Equivalent
• No experience required
• Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
• Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
• Ability to function effectively as a team player.
• Ability to communicate effectively to achieve and maintain positive working relationships with coworkers.
• Ability to multi-task.
• Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
• Ability to field phone calls and answer questions.
• Skill: Organization and general office tasks.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.
• Skill: Written and oral communication.
• Skill: Customer service.

Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

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