Top Benefits Consultant

7 days ago


Minneapolis, Minnesota, United States Gallagher Benefit Services Full time
About Gallagher Benefit Services

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.

We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Job Title: Senior Client Service Manager

This role ensures delivery of exceptional service to Gallagher's clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment.

The successful candidate will have the ability to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

Duties and Responsibilities:
  • You are the strategic relationship manager and client liaison, leading increasingly complex self-funded accounts while collaborating with senior teammates
  • You seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy
  • Sharing market expertise with clients and keep them well-informed of compliance related issues
  • You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
  • You champion Gallagher resources and tools to maximize efficiency in managing client deliverables
  • Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
  • Guide, develop, and mentor new hires, account management, and team resources
  • Prioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standards
  • Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
Required Skills and Qualifications:
  • Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
  • 1+ years supervisory experience.
  • Appropriate licensing as required.
Preferred Skills and Qualifications:
  • Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.
Compensation and Benefits

This position comes with a competitive salary of $80,000 per year. Additionally, you will be offered medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, digital mental health services, flexible work hours, training programs, and more.

We value inclusion and diversity at Gallagher and strive to create an environment where everyone feels welcome and supported.


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