NetApp Professional Services Associate

4 weeks ago


Durham, North Carolina, United States NetApp Full time

Job Summary
The NetApp Sales, Services and Support (S3) Academy is designed for entry-level talent. It includes a robust 90-day training program, business integration support, and other tailored programs to promote professional development and community. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long-term careers.

Role Description
As a Services Associate in the S3 Academy at NetApp, your goal is to learn the inner workings of the Professional Services organization. A wide variety of roles are essential to ensure the NetApp Services is the standard of excellence: Services Sales Associate - has the pre-sales responsibility for opportunity qualification, assessments, scoping, and sizing which requires excellent communication skills to become the point of contact for the customer. Professional Services Resident - expected to collaborate with the PS team to assist NetApp customers through on-site support and consulting services. Professional Services Engineer/Consultant - meet the requirements of Enterprise clients by providing and deploying technical architectures that deliver the highest value add on NetApp solutions. Project Manager - hands-on individual with a combination of business and technical leadership skills. Responsible for planning, scheduling, tracking, and supervising the delivery of a wide range of projects Product Manager - evaluates business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues, and the competitive market.

Key Responsibilities
Excellent written and verbal communication skills
Strong interpersonal relationship-building skills
Ability to problem solve and critically analyze situations
Identify and influence the continuous improvement of key business processes resulting in improved customer experience
Work closely with the sales team to present solutions to customers' unique requirements
Develop a support and professional services plan as a part of the overall account plan to meet NetApp's professional services objectives
Position and deliver company-marketed solution sets and other custom consulting
Work collaboratively with other engineers and managers in a team environment to meet aggressive goals and high-quality standards
Manage a variety of projects to time, budget, quality, and contracted deliverables
Open-minded and positive attitude
Willingness to learn and adapt to changing environments

Requirements
No industry-relevant experience is required for this position. Candidates who have acquired basic knowledge or skills through education, internships, or relevant coursework will be considered.

Compensation
The base salary range for this position is $86,000 - $121,000 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.



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