Customer Service Representative

4 weeks ago


Durham, North Carolina, United States Bell and Howell Full time
Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Bell and Howell. As a key member of our Customer Care Center, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and effective support to customers through phone calls, emails, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Update customer records and databases to ensure accurate and up-to-date information.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed performance metrics and standards for customer satisfaction, first call resolution, and other key performance indicators.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of customer service experience in a call center or similar environment.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and other software applications.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
Equal Opportunity Employer:
Bell and Howell is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

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