Collections and Account Resolution Specialist
1 week ago
Seeking a Collections Representative to support our client's King of Prussia office. This contract-to-hire role involves working with a rapidly growing specialty finance company that collaborates with career and trade schools across the United States.
Key Responsibilities- Establish communication with customers who are past due, offering assistance with payments and addressing questions regarding their monthly installment contracts.
- Interact with clients and customers through various channels, including email, SMS messages, and online chat.
- Provide detailed information about individual accounts and welcome new customers.
- Maintain a professional tone while discussing loan terms over the phone.
- Perform administrative tasks associated with this position.
- Develop suitable payment plans once contact with the debtor has been made and follow up on payment arrangements.
- Manage accounts until they are paid, settled, or deemed uncollectible by management.
Requirements:
- At least 2 years of experience in a medium to large call center as a collections representative is required.
- Demonstrate excellent verbal communication skills, email composition, phone etiquette, multitasking, and ability to manage high call volumes.
- Show organizational skills and strong time management abilities.
- Be available to work flexible hours onsite.
- Bilingualism in Spanish is an asset.
Compensation and Benefits:
The estimated annual salary for this position is $45,000 - $60,000, depending on experience. Infinia Search Inc. offers a competitive compensation package and benefits to its employees.
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