Customer Service and Safety Operations Coordinator for Wearables in San Diego
7 days ago
Job Overview:
We are seeking a highly skilled Customer Service and Safety Operations Coordinator to join our team in San Diego. This is a 4-month contract position that requires strong operations expertise, excellent communication skills, and the ability to work independently.
Key Responsibilities:
- Serve as Operations Specialist: Monitor the escalation queue, communicate with T3 agents, and provide feedback on appeasements related to escalations, guided by the Safety Operations team.
- Reporting and Analysis: Develop reports for customer support safety metrics, preparing monthly updates on safety trends.
- Customer Support Deep Dives: Support Safety Operations with case summaries and customer support deep dives.
- Operations Specialist and Point of Contact: Serve as operations specialist and point of contact within Customer Support product vertical for customer escalations related to safety claims for wearables.
- Knowledge Base Updates and Agent Training: Assist Safety operations SMEs with updates to knowledge base articles and agent training, participate in relevant UAT testing for taxonomy updates related to safety enhancements in support processes.
Requirements:
- Experience: 3+ years in customer support, biotech, or medical devices, and 3+ years in hardware operations.
- Skills: Customer Support, Safety operations, common controls frameworks, risk assessments, vendor security/privacy assessments, continuous monitoring automation, and risk tooling.
- Education: Bachelor's degree or equivalent practical experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing talent on-demand and total workforce solutions. We strive to deliver exceptional results while promoting equal opportunities for all qualified applicants.
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