Store Operations Manager

4 weeks ago

Newton, New Jersey, United States Kohl's Full time
About the Role

We are seeking a highly skilled and organized Store Operations Manager to join our team at Kohl's. As a key member of the store leadership team, you will be responsible for efficiently and effectively supporting the store leadership team and associates in the administrative and operational functions of the store.

You will use technology to support store functions and ensure day-to-day communication to support excellent customer service and operational efficiency.

Key Responsibilities
  • Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
  • Effectively plan, communicate, and share information with team members using company tools and technology, while following company guidance for daily, weekly, and monthly routines.
  • Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
  • Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl's best practices.
  • Assist in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing the results with store leaders.
  • Monitor and follow up on store execution of training, surveys, and audits, ensuring directed timelines are met.
  • Maintain in-store technology devices, including handheld scanners and two-way radios.
  • Communicate and guide store technology issues through resolution.
What You'll Do

As a Store Operations Manager, you will be responsible for:

  • Acting with integrity, honesty, and fostering teamwork in an engaged and inclusive culture.
  • Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
  • Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues.
  • Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
  • Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
  • Accomplishing multiple tasks within established timeframes.
  • Training, monitoring, and reinforcing company policies, procedures, standards, and guidelines.
  • Maintaining adherence to company safety policies for the safety of all associates and customers.
What Skills You Have

To be successful in this role, you will need:

  • Strong verbal/written communication and interpersonal skills.
  • Flexible availability, including days, nights, weekends, and holidays.
  • Experience decision-making and problem-solving in a fast-paced environment.
  • Retail or service industry experience.

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