Customer Service Representative

1 week ago


San Diego, California, United States Zenith Insurance Full time
{"Job Title": "Customer Service Specialist", "Job Description": "

Job Summary
At Zenith Insurance, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing support and assistance with their queries and concerns.

Key Responsibilities

* Provide top-level service to customers, responding to their inquiries and resolving their issues in a timely and professional manner.

* Work in a fast-paced call center environment, handling a high volume of customer calls and emails.

* Collaborate with internal teams to resolve customer issues and provide solutions.

* Analyze customer problems and concerns, providing information and solutions or consulting with other areas as needed.

* Provide information on Workers Compensation and Property and Casualty policies to customers.

* Facilitate collections by taking electronic premium payments and provide assistance with account registration and password resets.

* Document customer interactions and policy transactions in our notes system.

* May act as an interpreter for internal claims staff.

Requirements

* High School Diploma or equivalent combination of education and experience required.

* 1+ years of previous call center/customer service experience required.

* Strong computer skills and ability to navigate multiple applications.

* Proficient with Microsoft Office Suite, including Excel, Word, and Outlook.

* Excellent verbal and written communication skills, with strong problem-solving skills and attention to detail.

What We Offer

* Competitive salary range of $41-$51, adjusted based on experience and location.

* Opportunity to work in a dynamic and fast-paced environment with a team of professionals.

* Comprehensive benefits package, including medical, dental, and vision insurance.

* Paid time off and holidays.

* Professional development opportunities.

"}

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