Leadership Role: Store Manager for Pet Care Services

1 week ago


Arroyo Grande, California, United States Petco Full time
About the Opportunity

We are seeking an experienced and passionate leader to join our team as a General Manager for one of our Pet Care Centers. As a key member of our leadership team, you will be responsible for leading through our vision of "Healthier Pets. Happier People. Better World."

The ideal candidate will have a strong passion for pets, excellent leadership skills, and a proven track record of driving business results while maintaining a focus on customer satisfaction and employee development.

Job Summary:

The General Manager is responsible for leading a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. This includes overseeing all aspects of managing a single Pet Care Center, including people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies).

Key Responsibilities:
  • Buidling a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty
  • Attracting, hiring, and retaining a diverse team of top talent
  • Training, coaching, and developing leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards
  • Ensuring quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs
  • Maintaining the Pet Care Center's appearance and adhering to Petco operational standards and safety procedures
Requirements:
  • A minimum of 3 years of management experience, preferably in retail or pet care services
  • Excellent communication and computer skills
  • Ability to lead and motivate a team to achieve business objectives
  • Strong problem-solving and analytical skills
  • Passion for pets and commitment to animal welfare
Salary Range:

$32.00 - $53.00 per hour


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