Automotive Service Operations Manager

5 days ago


Memphis, Tennessee, United States American Car Center LLC Full time

Overview:

American Car Center LLC is a rapidly growing auto leasing and finance company in the United States.

We are seeking an experienced Automotive Service Operations Manager to lead our service department and drive results. This role requires strong technical expertise, leadership skills, and a process-driven approach to achieving success.

The ideal candidate will have at least 5 years of automotive management experience and a proven track record of attracting, developing, and retaining top talent. They will be knowledgeable about CDK systems and ADP platforms.

The successful candidate will oversee daily operations, including staff hiring, training, and performance management. They will ensure high-quality vehicles and repairs while maintaining average recon costs within set limits.

This role also involves generating repair orders, overseeing GPS installations, and submitting invoices to accounting in a timely manner. Additionally, they will maintain a safe facility that complies with relevant federal, state, and local standards.

We estimate this role to earn around $80,000 to $120,000 per year, depending on experience.

Responsibilities
  • Set clear vision and goals for the service department.
  • Oversee hiring and performance of techs, tire techs, detailers, and administrative support.
  • Maintain quality of cars and repairs while keeping average recon costs within set limits.
  • Generate Repair Orders with attention to detail and sense of urgency.
  • Oversee installation and testing of GPS in each car.
  • Ensure all invoices are submitted to accounting in a timely manner.
  • Maintain a safe facility compliant with KPA, OSHA, EPA, and other relevant standards.
Qualifications
  • Minimum 5 years of automotive management experience.
  • Proven ability to attract, develop, and retain great talent.
  • Knowledge of CDK systems and ADP platforms.
  • Ability to process steady volume of inventory (around 120 cars).
  • Strong organizational skills and attention to detail with ability to multitask.
  • Strong verbal/written communication skills.


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