Banking Officer
2 weeks ago
Job Summary
The Banking Officer serves as the primary point of contact for customers at FirstBank, providing exceptional service and support in accordance with the bank's policies and procedures.
Key Responsibilities:
- Process transactions efficiently and accurately, while maintaining a high level of customer satisfaction.
- Assist customers with their banking needs, answering questions and providing information on bank products and services.
- Maintain a secure and organized workspace, adhering to bank procedures and policies.
- Develop and maintain relationships with customers, recognizing and referring cross-sell opportunities as appropriate.
- Stay up-to-date on bank products and services, educating customers on emerging technologies and digital solutions.
- Protect the bank from unnecessary risk or exposure, adhering to confidentiality guidelines and security protocols.
- Provide exceptional service to all customers, adhering to the FirstBank service standards.
- Perform other duties as assigned.
Requirements:
- Basic computer and math skills required.
- High school diploma or equivalent required.
- Less than two years of experience preferred.
- Must be bonded within the first six months of employment.
FirstBank is an Equal Opportunity Employer, including disability.
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