Laboratory Services Specialist
4 days ago
Thermo Fisher Scientific is seeking a skilled Laboratory Services Specialist to join our team. With a strong focus on delivering exceptional customer service, this role requires the ability to work independently and collaboratively with various levels of personnel at customer sites.
Job SummaryThis position involves providing laboratory services, including order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation. You will also be responsible for analyzing and maintaining reports to ensure contractual requirements are met, proactively connecting with supervisors regarding customer concerns, and engaging in process improvement activities.
Responsibilities- Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation.
- Analyze and maintain reports to ensure contractual requirements are met.
- Proactively connect with supervisors regarding customer concerns.
- Engage in process improvement activities.
- May perform other responsibilities as assigned by management.
To be successful in this role, you should possess:
- A high school diploma or equivalent.
- 2 years of related experience within a laboratory setting (preferred) or experience working in customer service.
- Able to read, write, and speak English fluently.
- Strong verbal and written communication skills, and a desire to deliver excellent customer service.
- Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
- Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
This role requires working primarily at customer sites, which may involve independent work. Work areas may include spaces where chemical-based allergens are in use. Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
CompensationWe offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development.
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