Stock and Merchandising Associate

4 weeks ago

Troy, Michigan, United States Knitwell Group Full time
About Us
At Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our team is dedicated to providing exceptional client service and creating a welcoming store environment that inspires confidence and self-expression.

Position Overview:

As a Stock and Merchandising Associate, you will play a critical role in driving revenue by building strong relationships with clients, sharing style and product information, and maintaining a clean and safe store environment. You will consistently meet or exceed individual and store goals, while upholding our company values and practices.

Key Responsibilities:
  • Embody our company values and set an example through your behavior
  • Ensure compliance with all Knitwell Group practices and procedures
  • Assist with additional responsibilities as assigned by management
Client Experience:
  • Provide exceptional client service by anticipating needs, exceeding expectations, and adhering to our service standards
  • Build relationships with clients, create loyalty, and multitask while servicing internal and external clients
  • Address client concerns, resolve issues when possible, and involve management when necessary
  • Portray a gracious, friendly, energetic, and engaging manner, while being respectful and professional
  • Take ownership, solicit feedback, and incorporate it for professional growth and development
  • Communicate effectively with management, team members, and external clients in person, through written correspondence, and over the phone
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and valuing differences
  • Embody our company values and behaviors, inspiring team members by leading by example through your words and actions
  • Ensure compliance with all company policies, practices, and procedures, as well as federal, state, and local laws
Operations:
  • Complete opening and closing procedures, tasks, and duties as assigned by management, with a focus on client satisfaction
  • Meet merchandise processing standards and maintain an organized and accessible work area
  • Adhere to Loss Prevention practices and report potential incidents to ensure shortage control and protect company assets
  • Maintain a safe work environment and report any potential hazards to management
  • Participate in inventory preparation and assist with other tasks as assigned
  • Report to work as scheduled, record time accurately, and remain flexible to meet business needs
  • Follow all Knitwell Group operational guidelines, processes, and procedures
  • Review bulletin boards daily
Technical Expertise:
  • Demonstrate a desire and ability to be learner-responsible and navigate our computer learning systems
  • Perform register transactions quickly and efficiently
  • Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and process transactions accurately
  • Operate the phone, answering calls with an appropriate greeting, transferring, and placing calls on hold
  • Operate and understand the functions of the Point of Sale (POS) system
Product/Brand Management:
  • Understand and articulate our company's brand positioning, including our uniqueness, current marketing initiatives, markdowns, POS events, and lifestyle concepts to internal and external clients
  • Live our company's purpose, values, and behaviors in all interactions
  • Participate in and attend store meetings
  • Proactively use associate education tools to build product and styling knowledge with peers
  • Embody fashion trends and understand current market interpretations, articulating them in every client interaction
  • Packages and wraps client purchases according to our standards
Requirements:
  • Client Service: Ability to function as a role model, ensuring the client remains the top priority
  • Follow Directions: Ability to prioritize and meet deadlines with minimal supervision and within designated timeframes
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with our guidelines
  • Communication: Communicate effectively with clients, management, business partners, and store associates
  • Accuracy: Ability to handle cash and provide change without error
  • Schedule: Remain flexible in scheduling to meet business needs
  • Physical: Ability to lift and carry up to 20 pounds occasionally, maneuver effectively around the sales floor and stock room
Educational Requirements and Experience:
  • Minimum Requirements: High School Diploma or GED
  • Minimum one year sales associate or relevant experience in the services industry with proven results

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