Homeslice - Front of House Manager

4 days ago


Chicago, Illinois, United States Happy Camper Full time

At Happy Camper, we're a vibrant restaurant group with a passion for creating unforgettable experiences for our guests. With a focus on art-inspired spaces, delicious food, and great vibes, we're seeking a skilled Lead Host to join our team at Homeslice in Chicago.

Salary: $20-$25 per hour based on experience

We're looking for someone who embodies our company culture and is dedicated to providing exceptional service to our guests. As a Lead Host, you'll be responsible for managing the front of house, including host training, guest greetings, and table assignments. You'll also play a key role in ensuring seamless communication between staff members and maintaining a positive atmosphere.

Key Responsibilities:

  • Train and develop host employees to provide top-notch service
  • Welcome guests with energy and enthusiasm, setting the tone for an exceptional dining experience
  • Multitask calmly and effectively under pressure, prioritizing tasks to ensure efficient service
  • Communicate effectively with guests and staff, addressing any challenges or concerns in a professional manner
  • Create and maintain waitlists as needed, utilizing OpenTable efficiently
  • Assign guests to tables, considering their preferences and server load
  • Respond to complaints and resolve issues promptly, involving management if necessary
  • Provide menus and answer initial questions from guests, showcasing your knowledge of our menu offerings
  • Acknowledge guests as they leave, ensuring a warm farewell

Requirements:

  • Minimum 2 years of experience in a host role
  • High school diploma or equivalent preferred
  • Excellent customer service skills, with the ability to work well under pressure
  • A positive attitude and strong work ethic, with a commitment to maintaining our company culture
  • Ability to lift and maneuver trays of food when necessary
  • Familiarity with point-of-sale systems and willingness to learn new technology

About Us:

Happy Camper is an equal opportunity employer, committed to diversity and inclusion. We value creativity, teamwork, and a passion for delivering exceptional experiences. If you're a motivated individual who shares our values, we encourage you to apply for this exciting opportunity.


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