IT Systems Support Specialist

1 week ago


Brooklyn, New York, United States ASM Global Full time
Job Title: IT Customer Support Technician

Job Summary:

ASM Global is seeking a highly skilled IT Customer Support Technician to join our team. The successful candidate will be responsible for event day preparation and operation of the Barclays Center Information Technology functions.

Key Responsibilities:

  1. Handles physical tasks involving placement and setup of network equipment.
  2. Makes custom-length CAT5e/6 network cables in-the-field using, RJ45 connectors, crimping tools and cable testers.
  3. Coordinates with members on internal IT teams to activate Ethernet jacks on required VLAN's through patch panels and respective network switches.
  4. Troubleshoots IP Phones and IPTV issues; maintains record of activated wall jacks, network switch ports.
  5. Extends CAT5e/6 Ethernet cable and secure with gaffers tape according to specific venue requirements/floor plan instructions as directed.
  6. Provide on-site event support at Barclays Center to internal and external clients, staff, and tenants
  7. Follows detailed instructions and work independently as necessary; meets all setup timelines/deadlines
  8. Coordinate large desktop moves/deployments, application upgrades and new office setups.
  9. Diagnose and resolve problems on all types of technology related hardware, software, and transmission devices/media. Assess the situation, address next steps, execute action plan, and review after 24hrs ensure issue has been resolved.
  10. Provide excellent customer service via telephone and in person Participate with the day to day Help Desk activities.

Requirements:

Education:

High School Diploma or its equivalency (BA/BS Degree Preferred) in Information Technology or Computer Science

Experience:

A minimum of 2-4 years of related work experience

Experience supporting TCP/IP data networks and network infrastructure.

Experience supporting Microsoft XP/Vista/7 and Mac OS.

Experience in a customer service environment. Event experience strongly preferred.

Knowledge of good customer support practice and procedures.

Communicate clearly and professionally with all clients.

Punctual and professionally attired in accordance with event schedule or directives.

Good network troubleshooting skills

Good understanding of network cabling, patch panels, network switches, wireless networking devices, Ethernet extenders, cable testers, etc.

Competencies:

Ability to trace, troubleshoot and repair a network cabling problem as necessary to restore service.

Ability to successfully connect computer to network (Wi-Fi & wired).

Ability to lift at least 50 lbs. in the course of equipment move and setup.

Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Preferred Qualifications:

A+/ Network + and/or CCNA certification is a plus.

ASM Global is an Equal Opportunities Employer:

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.

ASM Global may require an employee to perform duties outside his/her normal description.



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