Customer Service Representative

4 weeks ago


Kailua, Hawaii, United States Navy Federal Credit Union Full time

About the Role

Navy Federal Credit Union is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and services.

Key Responsibilities

  • Analyze and resolve complex member account and loan issues
  • Assist members with submitting loan and credit card applications
  • Counsel members on Navy Federal's products and services
  • Ensure accurate handling of cash and negotiable instruments
  • Identify opportunities to cross-sell products and increase penetration
  • Perform platform banking functions
  • Assist lower-level team members
  • Stay up-to-date on federal and other regulations related to financial products and services

Requirements

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective communication and interpersonal skills

About Us

Navy Federal Credit Union is a leading financial institution that provides a meaningful career experience, including a culture that is energized, engaged, and committed. We offer highly competitive pay and generous benefits and perks, making us a top employer in the industry.



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