Customer Service Representative
4 weeks ago
About the Role
Navy Federal Credit Union is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and services.
Key Responsibilities
- Analyze and resolve complex member account and loan issues
- Assist members with submitting loan and credit card applications
- Counsel members on Navy Federal's products and services
- Ensure accurate handling of cash and negotiable instruments
- Identify opportunities to cross-sell products and increase penetration
- Perform platform banking functions
- Assist lower-level team members
- Stay up-to-date on federal and other regulations related to financial products and services
Requirements
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts, and services
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning, and time management skills
- Effective research, analytical, and problem-solving skills
- Effective communication and interpersonal skills
About Us
Navy Federal Credit Union is a leading financial institution that provides a meaningful career experience, including a culture that is energized, engaged, and committed. We offer highly competitive pay and generous benefits and perks, making us a top employer in the industry.
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