Service Manager Position
7 days ago
The Service Manager is responsible for overseeing the physical operations and maintenance work at an assigned Birchstone community. This role involves deploying regular and preventative maintenance programs, conducting apartment and grounds inspections, and ensuring the timely completion of service requests by service technicians.
The Service Manager will be responsible for implementing and managing Birchstone's overall regular and preventative maintenance programs, standards, and initiatives. This includes managing and overseeing physical operations and maintenance work at assigned Birchstone communities to ensure code compliance, gain efficiencies, and reduce costs.
Key Responsibilities:
- Implement and manage Birchstone's overall regular and preventative maintenance programs, standards, and initiatives.
- Manage and oversee physical operations and maintenance work at assigned Birchstone community to ensure code compliance, gain efficiencies, and reduce costs.
- Conduct frequent and regular inspections of the community exterior, offices, amenities, common areas, and individual apartments for adherence to company maintenance and safety standards.
- Ensure community is prepared for 3rd party inspections and attend such inspections.
- Receive, manage, schedule, and complete service requests and make readies; ensure timely completion of service requests assigned to Service Technicians and Porters.
Qualifications:
- High School Diploma or Equivalent is required.
- Three (3) or more years work experience in maintenance, with at least three (3) years of experience supervising maintenance teams is required.
- Two (2) or more years work experience in multi-family property maintenance preferred.
- In-depth knowledge of and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock change required.
Skills:
- Must possess demonstrated effective written and verbal communications skills.
- Strong leadership skills and the ability to develop, train, and motivate others; strong interpersonal skills.
- Ability to work independently and in a team environment.
- Ability to work well under pressure and meet deadlines.
Knowledge & Skills:
- Strong analytical skills.
- Proficient with Microsoft Office Suite or related software; possesses general computer skills.
- Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental maintenance software solutions.
Other Requirements:
- Valid driver's license required.
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