IT Support Specialist for Network Operations

6 days ago


New York, New York, United States New York University Full time

Job Summary:

New York University is seeking a skilled IT Support Specialist to join our Technology and Informatics Services team. As an essential member of our support team, you will be responsible for providing technical assistance to users and supporting multi-station local area networks.

About the Role:

This full-time position offers a unique opportunity to work in a dynamic university setting, providing expert-level technical support and maintenance for complex network equipment. You will troubleshoot issues, perform repairs, and operate specialized technology to ensure seamless operations.

You will also have the chance to collaborate with students and employees, providing training and guidance on IT requirements and capabilities. Your expertise will play a critical role in maintaining the efficiency and productivity of our technological infrastructure.

Key Responsibilities:

  • Provide exceptional technical support to users, resolving hardware and software issues efficiently
  • Maintain and repair complex network equipment, ensuring optimal performance
  • Collaborate with students and employees to provide training and guidance on IT requirements
  • Prioritize and assign tasks to student employees, reviewing their work and providing feedback
  • Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve network operations

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
  • 2-3 years of experience in IT support, preferably in a university setting
  • Excellent problem-solving skills, with the ability to analyze complex technical issues
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Familiarity with desktop and network configurations, as well as troubleshooting techniques

Preferred Qualifications:

  • Relevant certification in IT support or networking
  • Experience working in a lab or department within a university setting

What We Offer:

New York University offers a competitive compensation package, including an hourly rate of $36.90, which is based on bargaining unit contracts. This rate represents base pay only and excludes additional items such as incentives, bonuses, or other benefits.

We are committed to creating a diverse and inclusive environment that values diversity, equity, and inclusion. We welcome applications from qualified candidates who share our commitment to these values.



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