Agency Collector 2, Kendall Credit

1 month ago


Miami, Florida, United States Baptist Health Enterprises Full time
Job Summary

We are seeking a highly skilled and experienced Collector 2 to join our team at Baptist Health Enterprises. As a key member of our collection team, you will be responsible for managing a large queue of unpaid medical claims, negotiating payment arrangements with consumers and insurance providers, and ensuring compliance with federal, state, and client guidelines.

Key Responsibilities
  • Manage a high-volume bad debt A/R environment, generating outgoing calls and receiving incoming calls to collect payment in full or negotiate payment arrangements.
  • Break down medical claims to identify contractual adjustments, hospital reimbursement, and patient responsibility.
  • Train new employees and assist management in reviewing and auditing work queues.
  • Assume a lead role in billing projects and provide guidance on insurance and self-pay resolution issues to agency staff.
Requirements
  • High School Diploma or equivalent.
  • Minimum 3 years collection agency experience, with prior experience in self-pay collections, customer service, and claims review.
  • Excellent knowledge of generating successful appeals on denied claims.
  • Understanding of medical and collection terminology, Medicaid/medically needy share of cost program, and skip tracing experience.
  • Ability to read credit bureau reports, operate a calculator, and possess good math skills.
  • Knowledge of the Fair Debt Collection Practices Act, Health Insurance Portability and Accountability Act, and Closed Border Rule.
  • Goal-oriented, assertive, and able to train and lead personnel.
What We Offer

As a Collector 2 at Baptist Health Enterprises, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary range of $17.53 - $21.21 per hour depending on experience.



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