Agency Collector 2, Kendall Credit
1 month ago
We are seeking a highly skilled and experienced Collector 2 to join our team at Baptist Health Enterprises. As a key member of our collection team, you will be responsible for managing a large queue of unpaid medical claims, negotiating payment arrangements with consumers and insurance providers, and ensuring compliance with federal, state, and client guidelines.
Key Responsibilities- Manage a high-volume bad debt A/R environment, generating outgoing calls and receiving incoming calls to collect payment in full or negotiate payment arrangements.
- Break down medical claims to identify contractual adjustments, hospital reimbursement, and patient responsibility.
- Train new employees and assist management in reviewing and auditing work queues.
- Assume a lead role in billing projects and provide guidance on insurance and self-pay resolution issues to agency staff.
- High School Diploma or equivalent.
- Minimum 3 years collection agency experience, with prior experience in self-pay collections, customer service, and claims review.
- Excellent knowledge of generating successful appeals on denied claims.
- Understanding of medical and collection terminology, Medicaid/medically needy share of cost program, and skip tracing experience.
- Ability to read credit bureau reports, operate a calculator, and possess good math skills.
- Knowledge of the Fair Debt Collection Practices Act, Health Insurance Portability and Accountability Act, and Closed Border Rule.
- Goal-oriented, assertive, and able to train and lead personnel.
As a Collector 2 at Baptist Health Enterprises, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary range of $17.53 - $21.21 per hour depending on experience.
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