Senior Customer Service Representative

3 weeks ago


Phoenix, Arizona, United States NTT DATA Full time
Job Title: Senior Customer Service Representative

NTT DATA is seeking a Senior Customer Service Representative to join our team for a temporary assignment. As a key member of our operations team, you will be responsible for handling inbound and outbound calls from participants and prescribers to start and process order requests.

Key Responsibilities:

  • Answer incoming calls from members, providers, and plan sponsors to verify insurance coverage
  • Reverify Medicare Part D coverage as required
  • Research and verify correct member information
  • Provide resolution to questions and concerns regarding coverage and plans
  • Other duties as assigned by management

Requirements:

  • 1+ year(s) of customer service experience involving interacting with others
  • 1+ years of MS Office experience
  • 1+ year of experience in a call center environment
  • 1+ years of healthcare or insurance industry experience
  • High School diploma or GED

About NTT DATA:

NTT DATA, Inc. partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.



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