Customer Service Representative

1 week ago


Ankeny, Iowa, United States Massage Envy Full time

About Us

At Massage Envy Ankeny, we're dedicated to helping our clients achieve their wellness goals. Our team is passionate about providing exceptional customer service and promoting the benefits of total body care.

Salary & Benefits

We offer a competitive hourly rate of $14.00 plus bonuses and commissions, making it an attractive opportunity for those looking to advance their careers in sales and customer service. In addition, we provide employer-paid healthcare, matching 401(k), paid time off, and employee referral bonuses.

Job Description

As a Sales and Customer Service Associate at Massage Envy Ankeny, you'll play a vital role in ensuring our clients receive outstanding service and experience. Your responsibilities will include:

  • Providing personalized attention to each client to ensure they feel valued and understood.
  • Promoting the benefits of total body care by educating clients on new services, selling our wellness programs, and recommending homecare products.
  • Scheduling appointments, answering phone calls, responding to emails, and addressing client inquiries.

Requirements

To be successful in this role, you'll need:

  • A high school diploma (or equivalent) and previous retail or sales experience.
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask.
  • Excellent people skills, with the ability to establish positive relationships with clients.
  • A general knowledge of massage and skin care services, as well as an understanding of the importance of total body care.

Work-Life Balance

We prioritize work-life balance and offer flexible scheduling to ensure you can maintain a healthy balance between your professional and personal life.



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