Alterations Manager

4 weeks ago

Costa Mesa, California, United States Bloomingdale's Full time
About Bloomingdale's

Bloomingdale's is a premier luxury department store that makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We strive to make Bloomingdale's like no other store in the world.

Job Overview

Bloomingdale's is seeking an experienced alterations expert to supervise our store alterations operation. As a Bloomingdale's Hourly Alterations Manager, you will help customers look great and feel wonderful about their new purchases while leading a team of professional alterations experts. Fitting garments to customers is the final step in closing sales, making alterations a key role in our business.

Essential Functions
  • Manage workroom Profit & Loss, including revenue, payroll, and non-payroll expenses.
  • Develop collaborative relationships with store leadership teams and understand all store goals and plans.
  • Lead by example, providing regular feedback to alterations colleagues and coaching behaviors.
  • Lead the store alterations team, leveraging individual expertise to ensure quality and timeliness of work.
  • Train team members as needed on all policies, procedures, equipment usage, and safety criteria.
  • Present a pleasant, knowledgeable, and positive attitude to customers and explain alterations services and value.
  • Deliver a quality experience and product to drive return business.
  • Use product knowledge and fitting expertise to aid selling colleagues in building sales.
  • Adhere to best practices for deploying staffing and material resources.
  • Manage supplies inventory/budget and deliver profit plans.
  • Track and process corresponding paperwork for all alterations services.
  • Mark garments correctly and follow makings done by others.
  • Use all alterations equipment appropriately and safely, ensuring timely maintenance and repair.
  • Follow department safety rules.
  • Know which garments can/cannot be altered and understand different fabrics/styling.
  • Experienced in high-end men's/women's apparel and able to work with leather, beading, or other special fabrics.
  • Full knowledge of the complete alterations process is required by hand and by machine.
  • Educate selling colleagues on key aspects of alterations.
Qualifications and Competencies
  • High School Diploma or equivalent required.
  • 3-5 years related experience.
  • Direct Alterations and Leadership experience required - preferably within Retail or Fashion.
  • Effectively communicate and present information in one-on-one and small group situations to customers and all levels of internal and external business partners.
  • Ability to effectively plan and execute strategies.
  • Ability to monitor and maneuver workflow independently to achieve priorities.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

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