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IT Field Support Specialist

1 month ago

Houston, Texas, United States WhiteWater Express Car Wash Full time

Job Summary

We are seeking a skilled IT Field Technician to join our team at WhiteWater Express Car Wash. As an IT Field Technician, you will be responsible for providing technical support to our car wash locations in the southeast area of Houston, including the Friendswood area.

Key Responsibilities

  • Install and troubleshoot the car wash POS; hardware, software, pay station terminals, etc.
  • Hands-on repair of proximity sensors, control systems, receipt printers, RFID, LPR, mag-loops, gates, touchscreen, relays, and so much more
  • Low voltage cable installation and termination
  • Repair and install car wash camera systems
  • Lots of travel between stores in the market and occasional out-of-state travel when needed
  • Install and configure computer hardware, software, switches, wireless, printers, and firewalls
  • Responding in a timely manner to IT issues and requests using internal ticketing software
  • Respond after hours/weekends when needed to maintain car wash operations
  • Provide awesome technical support across the company
  • Manage asset inventory, software licensing, order parts, and warranties
  • Setup and configuration of mobile devices
  • Collaborate with other departments during car wash maintenance, upgrades, and repairs

Requirements

  • Experience with DRB or other car wash POS is a plus
  • Experience with Laguna or other control systems is a plus
  • Experience with relays, soldering, control systems, or robotics is a plus
  • 2 years of technical experience or equivalent associates/technical degree
  • Critical thinking and analytical skills to investigate and solve problems
  • Must be a self-starter
  • Team Player who is willing to learn new tasks
  • Excellent time management skills
  • Proficient in the use of remote connecting software
  • Experience in hardware and software maintenance and troubleshooting
  • Ability to work in a fast-paced highly communicative team environment
  • Ability to be available occasionally for after-hours service calls and respond to high-priority calls
  • Ability to coordinate and communicate with general contractors and vendors as needed
  • Must have reliable transportation to travel between locations
  • Ability to travel to different markets as needed
  • Must complete a pre-hire background check and driving history review