Condo Maid Service Representative

3 weeks ago


Bluffton, South Carolina, United States You've Got Maids Full time
Job Summary

The Cleaning Coordinators role is to manage the office, ensuring our cleaners are scheduled to maximum productivity, working with our clients to ensure they receive outstanding service, and managing our internal staff. This role involves working with people, both our internal employees and our customers. The role involves speaking on the phone and managing our internal team, training, coaching, and leading them.

Responsibilities
  • Create and train prospecting processes
  • Create and train lead qualification processes
  • Train new housekeepers to ensure success
  • Manage day-to-day performance of all housekeeping team members and deliver reviews
  • Generate ideas for sales contests and motivational initiatives
  • Lead and schedule weekly and/or monthly team meetings with the sales team
  • Track sales team metrics and report data to the owner on a regular basis
  • Coach and develop direct reports
  • Implement performance plans
  • Embody company culture and maintain high housekeeping employee engagement
  • Meet pre-determined revenue goals through the activities of direct reports
  • Train and ensure adherence to the cleaning process
  • Assist in housekeeping as needed
  • Inspect cleaned homes to ensure they meet standards
Qualifications
  • Three to five years in a housekeeping representative role
  • One year of prior management experience or demonstrated willingness and ability to learn management basics
  • Strong people skills
  • Exceptional written and verbal communication skills
  • Hardworking, persistent, and dependable
  • Positive and enthusiastic
Benefits
  • Weekly Pay
  • Paid Training
  • Paid Holidays & Vacation
  • Sign on Bonus

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