Fiber Network Specialist

3 days ago


Aberdeen, Idaho, United States Ziply Fiber Full time
Job Summary
The Communications Technician will be responsible for installing and maintaining fiber optic networks, providing excellent customer service, and ensuring timely resolution of issues. This role requires a strong understanding of fiber network technology, excellent communication skills, and the ability to work in a fast-paced environment.

About Us
Ziply Fiber is a leading provider of high-speed internet services, committed to delivering exceptional customer experiences and building strong relationships with our communities. We are dedicated to innovation, excellence, and continuous improvement, and we seek talented individuals who share our values.

Responsibilities:
  • Install and maintain fiber optic networks, including splicing, testing, and troubleshooting.
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely manner.
  • Work collaboratively with internal teams to ensure seamless service delivery and resolve complex issues.
  • Maintain accurate records and documentation, adhering to company standards and regulations.
  • Participate in ongoing training and development programs to enhance technical knowledge and skills.

Requirements:
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 2-5 years of experience in fiber network installation and maintenance, preferably in a telecommunications or cable industry setting.
  • Strong understanding of fiber network technology, including transmission protocols and data networking principles.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Able to lift up to 50 pounds, climb ladders, and work in confined spaces, as needed.

Salary and Benefits:
We offer a competitive salary range of $56,000 - $92,000 per year, based on experience, plus benefits including comprehensive health insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

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