Customer Service Ambassador

7 days ago


Tallahassee FL USA, United States OED Full time

We are seeking a skilled Customer Care Representative to provide exceptional support to our valued customers. As a key member of our team, you will be responsible for delivering timely, professional, and empathetic responses to customer inquiries. Your strong communication skills and problem-solving abilities will enable you to provide detailed product information, troubleshoot issues, and resolve customer concerns efficiently. You will maintain accurate records of all customer interactions and transactions, identify priority issues, and escalate them to the appropriate teams for fast resolution. In addition, you will collaborate with internal teams to improve customer service processes and enhance product offerings. If you are passionate about delivering exceptional customer service and enjoy solving problems, this role is for you. Key Responsibilities:

* Offer timely, professional, and empathetic responses to customer inquiries.
* Provide detailed product information, troubleshoot issues, and resolve customer concerns efficiently.
* Maintain accurate records of all customer interactions and transactions.
* Identify priority issues and escalate them to the appropriate teams for fast resolution.
* Collaborate with internal teams to improve customer service processes and enhance product offerings.

Requirements:

* Strong verbal and written communication skills to interact effectively with customers.
* Proven ability to resolve issues with a customer-focused approach.
* Ability to manage multiple tasks and priorities in a fast-paced environment.
* High school diploma or equivalent; additional education or certifications in customer service are a plus.

Benefits:

* Competitive salary and benefits package.
* Opportunities for professional growth and skill enhancement.
* Supportive, team-oriented work environment that promotes teamwork and personal development.



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