Senior UX Designer

3 weeks ago


Portland, Maine, United States AVANGRID , Inc. Full time
Job Summary

The Principal User Experience Designer will be a key member of the Customer Experience and Digital Transformation team at AVANGRID, Inc. This team serves all operating companies within Avangrid Management Company. As a global energy leader, Avangrid is part of Iberdrola, the number-one producer of wind power, and one of the world's biggest electricity utilities by market capitalization. The group supplies energy to over 100 million people in the countries in which it operates.

We are seeking an experienced professional who will ensure customer satisfaction and trust amongst Avangrid's family of leading brands. In this role, you will be responsible for continuously looking for ways to improve our customer experience and products, ensuring that customers have a seamless, value-add experience when engaging with the Avangrid brands.

Key Responsibilities

• Lead activities within the group, working with Senior and Junior designers
• Partner with digital business stakeholders to define experience strategies that achieve business goals
• Work across functional teams to understand business and feature requirements, and within agile product development teams to breakdown features into user stories
• Provide feedback and direction to ensure intuitive and innovative solutions, driving consistency following established experience design principles and guidelines
• Present work to product stakeholders and leadership teams

Requirements

• 6-8 years of experience in UX/CX, product design or interaction design
• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
• Proficiency in current design and prototyping tools, with ability and interest in learning new tools as projects require
• Proficiency in accessibility best practices and adherence to WCAG 2.2 standards
• Driven by user-centered and design thinking methodologies
• Knack for creative problem solving and innovative solutions
• Fluency in best practices for web-based information architecture and design
• Experience building and shipping features/products that encompass an end-to-end experience across a variety of platforms
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