Senior Operations Director
4 weeks ago
Are you ready for a new challenge at a company that's changing the game? At BILLSHARK, we're not just a fintech market leader - we're a team of innovators who are passionate about helping people save money and achieve their financial goals.
As a key member of our operations team, you'll play a critical role in driving our business forward. Your expertise will help us maximize efficiency and productivity, and your leadership skills will inspire our team to deliver exceptional results.
Responsibilities:
- Collaborate with executive-level management to develop and implement performance goals and operational plans
- Lead process analysis and interdepartmental collaboration to drive efficiency and productivity
- Set strategic and tactical goals for operational efficiency and increased productivity
- Analyze current operational processes and performance, recommending solutions for improvements when necessary
- Work closely with human resources to lead the team and establish a trusting and productive environment
- Build and maintain relationships with all levels of the organization
- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations
- Maintain NPS and CSAT goals that result in an amazing customer experience
- Create an Operations forecast that feeds into a WFM plan to ensure proper staffing to SLAs
- Constantly review processes to identify areas for improvement and automation
- Manage multiple teams/departments
Requirements:
- Bachelor's degree and 5 years of industry experience
- Proven ability to develop innovative solutions for increased productivity
- Superior negotiation skills in both internal and external settings
- Masterful organizational, communication, and leadership skills
- Strong working knowledge of data analysis and performance metrics using business management software
- Ability to streamline and implement new structures and roles
- Superior knowledge of multiple operational functions and principles
- Proven ability to plan and manage operational process for maximum efficiency and productivity
- Must be available and willing to work outside of normal business hours
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