Senior Operations Director

4 weeks ago


Hopkinton, New Hampshire, United States BILLSHARK Full time

Are you ready for a new challenge at a company that's changing the game? At BILLSHARK, we're not just a fintech market leader - we're a team of innovators who are passionate about helping people save money and achieve their financial goals.

As a key member of our operations team, you'll play a critical role in driving our business forward. Your expertise will help us maximize efficiency and productivity, and your leadership skills will inspire our team to deliver exceptional results.

Responsibilities:

  • Collaborate with executive-level management to develop and implement performance goals and operational plans
  • Lead process analysis and interdepartmental collaboration to drive efficiency and productivity
  • Set strategic and tactical goals for operational efficiency and increased productivity
  • Analyze current operational processes and performance, recommending solutions for improvements when necessary
  • Work closely with human resources to lead the team and establish a trusting and productive environment
  • Build and maintain relationships with all levels of the organization
  • Plan, monitor, and analyze key metrics for the day-to-day performance of the operations
  • Maintain NPS and CSAT goals that result in an amazing customer experience
  • Create an Operations forecast that feeds into a WFM plan to ensure proper staffing to SLAs
  • Constantly review processes to identify areas for improvement and automation
  • Manage multiple teams/departments

Requirements:

  • Bachelor's degree and 5 years of industry experience
  • Proven ability to develop innovative solutions for increased productivity
  • Superior negotiation skills in both internal and external settings
  • Masterful organizational, communication, and leadership skills
  • Strong working knowledge of data analysis and performance metrics using business management software
  • Ability to streamline and implement new structures and roles
  • Superior knowledge of multiple operational functions and principles
  • Proven ability to plan and manage operational process for maximum efficiency and productivity
  • Must be available and willing to work outside of normal business hours


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