Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Information Desk Clerk to join our team at Trinity Health. As a key member of our hospital staff, you will be responsible for providing exceptional service to patients, visitors, and staff, ensuring a positive and welcoming experience for all.
Key Responsibilities- Provide Excellent Customer Service: Greet and welcome patients, visitors, and staff, providing accurate and up-to-date information regarding hospital services, departments, and directions.
- Assist with Wayfinding: Assist patients and visitors in locating their desired destinations within the hospital.
- Manage Phone Calls and Inquiries: Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate departments or personnel.
- Maintain a Clean and Organized Workspace: Maintain a neat and organized information desk area, ensuring that brochures, maps, and other informational materials are readily available.
- Coordinate with Hospital Staff: Coordinate with other hospital staff to ensure smooth patient flow and address any concerns or issues promptly.
- Handle Complaints and Difficult Situations: Handle complaints or difficult situations with professionalism and empathy, escalating matters to the appropriate individuals when necessary.
- Maintain Confidentiality and Adhere to Privacy Regulations: Maintain confidentiality and adhere to privacy regulations when handling patient information.
- Stay Up-to-Date on Hospital Policies and Procedures: Stay updated on hospital policies, procedures, and safety protocols.
- Operate Visitor Management Software: Operate visitor management software system and issuing visitor badges.
- High School Diploma or Equivalent
- Excellent Verbal and Written Communication Skills
- Strong Interpersonal Skills and Ability to Interact Effectively with Diverse Populations
- Proficiency in Using Computer Systems and Basic Office Software
- Exceptional Problem-Solving Skills and Ability to Remain Calm Under Pressure
We offer a competitive compensation and benefits package, as well as opportunities for growth and advancement within our hospital. If you are a motivated individual with a passion for providing exceptional customer service in a healthcare setting, we encourage you to apply for this exciting opportunity.
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