Technical Manager for Change Management and Process Engineering Operations
6 days ago
Centraprise is seeking a highly skilled Technical Manager to lead our Change Management and Process Engineering Operations team. This key role will oversee the development and implementation of process improvements, ensuring seamless execution of change requests on our mobile network.
About CentrapriseWe are a dynamic organization with a passion for delivering innovative solutions. Our team is dedicated to fostering a collaborative environment that drives growth and excellence.
Job DescriptionThis Technical Manager will be responsible for:
- Managing a team of 5-8 direct reports responsible for change management, including the CAB, Emergency changes, freezes, and moratoriums against the wireless network.
- Developing and managing Centraprise's technology risk program in support of enterprise methodologies.
- Proactively identifying, reporting, and cataloging risks in existing and new technology solutions.
- Tracking and reporting on organization-wide technology risk, ensuring timely mitigation.
- Defining roadmaps in-line with customer expectations, change, and CAB requirements.
- Maintaining policies, procedures, and standards in line with current and emerging change requirements.
- Consulting on defining compliance policies and best practices.
- Educating and building awareness of change management requirements across the organization.
- Leading process enhancement projects focused on new or changing technologies.
To be successful in this role, you will need:
- Bachelor's Degree (or equivalent experience) and at least 3+ years of directly related experience.
- 10+ years of experience working within the Wireless industry on either the carrier or vendor side of the house.
- Strong understanding of risk mitigation methodologies.
- Strong understanding of data and VoIP network architecture, infrastructure components, Ethernet, fiber optic transport, and data traffic engineering.
- Working knowledge of change management and change requests, including CAB.
The salary range for this position is $140,000 - $180,000 per year, commensurate with experience, plus benefits and performance-based incentives.
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