Sales and Service Director

2 weeks ago

New York, New York, United States LVMH Full time
About the Role

We are seeking a highly skilled Sales and Service Director to join our team at Sephora, a leading luxury beauty retailer. As a Sales and Service Director, you will be responsible for leading a team of sales and service professionals to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities
  • Implementing Sales and Service Strategies: Develop and implement sales and service strategies that meet Sephora's standards and drive business results.
  • Leading and Developing a Team: Lead and develop a team of sales and service professionals to ensure they have the skills and knowledge needed to excel in their roles.
  • Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement and loyalty.
  • Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment and upholding Sephora's values.
  • Analyzing and Reporting Performance: Analyze sales and service performance data to identify trends and areas for improvement, and report on key performance indicators (KPIs) to senior management.
Requirements
  • Leadership Experience: Prior leadership experience in retail sales or services, preferably in a luxury beauty environment.
  • Client Service Skills: Strong client service skills, with the ability to build relationships and drive customer loyalty.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Business Acumen: Strong business acumen, with the ability to analyze data and drive business results.
  • Flexibility and Adaptability: Flexibility and adaptability to changing store priorities and business needs.
About Sephora

Sephora is a leading luxury beauty retailer, part of the LVMH group. We are committed to providing an exceptional shopping experience for every client, and to driving business results through innovative sales and service strategies. We value diversity, inclusion, and belonging, and are committed to creating a workplace where everyone feels valued and respected.

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