Data Reporting Specialist

7 days ago


Ohio City, Ohio, United States Worldpay Full time
About the Role

We are seeking a skilled Data Reporting Specialist to join our IT Service Management team. This role will play a critical part in defining and driving the global implementation of ITSM data collection, management, analysis, and reporting.

Key Responsibilities:
  • Form an important part of a team of reporting engineers delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned team.
  • User engagement and scope capture, to understand their strategic goals and for delivery of analysis/reporting solutions.
  • Design and delivery of analysis/reporting solutions to end users and ensuring they can drive value through data/analytics capabilities and technology.
  • Ongoing support of solutions, including incident break-fix and bug-fix work.
  • Use of multiple Servicenow functions/modules to create real-time, dynamic analytics dashboards and provide reporting functions to end users.
Requirements:
  • ServiceNow Reporting: An exceptional knowledge of the ServiceNow reporting functionality.
  • ServiceNow Performance Analytics: A comprehensive knowledge of the Servicenow Performance Analytics functionality.
  • ServiceNow Process Mining: A comprehensive knowledge of the Servicenow Process Mining functionality.
  • ServiceNow Data Architecture: An excellent knowledge of the Servicenow database structure and data architecture.
  • ServiceNow KPIs / Metrics: A good understanding of KPI's, metrics and other Servicenow measurement methodologies.
  • Report Development: Creating interactive dashboards and reports in Servicenow that provide clear, actionable insights and meet user needs.
  • Data Analysis: Analysing data to understand trends, patterns, and insights and support colleagues in their reporting design and use.
  • Communication: Effectively conveying complex data insights in a clear and understandable manner to stakeholders, and able to tailor results into language appropriate for the audience.
  • Problem Solving: Strong analytical and problem-solving skills with an eye for detail.
  • Open Minded: A willingness to learn and adapt with a positive attitude to challenges and opportunities.
  • Detail Minded: These responsibilities require a robust understanding of data reporting, and meticulous attention to detail/aesthetic.
  • Specialist Skills: Skilled at using the Microsoft environment and tooling suites - including Azure Database/Platform knowledge and Power BI Workspace/Gateway administration.
About Us

At Worldpay, we take our Values seriously, and we live them every day. We are committed to providing our employees with an exciting career opportunity and competitive compensation. The estimated salary for this full-time position is $89,180-$149,820 annually, reflecting the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location.



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