Collection and Customer Service Professional
1 week ago
MCI, a leading Business Process Outsourcing company, is seeking a skilled Collection and Customer Service Professional to join our team. This role involves contacting customers with outstanding debts, negotiating repayment plans, and resolving issues in a professional and empathetic manner.
Job Description- Contact customers via phone to discuss outstanding balances, payment options, and negotiate repayment plans.
- Use scripted dialogues and negotiation techniques to encourage timely payments and resolve outstanding debts.
- Engage with customers in a professional and empathetic manner, actively listening to their concerns and addressing questions or objections regarding payments.
- Provide accurate information about account status, payment terms, and consequences of non-payment.
- Process payments over the phone, including credit card transactions, electronic fund transfers, and payment arrangements.
- High school diploma or equivalent; some college coursework or degree preferred.
- Proven experience in collections, customer service, or call center environments is advantageous.
- Strong communication skills, both verbal and written, with the ability to effectively convey information and negotiate payment arrangements.
- Excellent interpersonal skills, including active listening, empathy, and conflict resolution abilities.
We offer competitive compensation packages, including an estimated salary range of $45,000 - $60,000 per year, depending on location and experience. Our benefits package also includes opportunities for professional development and a collaborative work environment that values diversity and inclusion.
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Customer Service Professional
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