Collection and Customer Service Professional

1 week ago


Tampa, Florida, United States ValorVIP Full time
Overview

MCI, a leading Business Process Outsourcing company, is seeking a skilled Collection and Customer Service Professional to join our team. This role involves contacting customers with outstanding debts, negotiating repayment plans, and resolving issues in a professional and empathetic manner.

Job Description
  • Contact customers via phone to discuss outstanding balances, payment options, and negotiate repayment plans.
  • Use scripted dialogues and negotiation techniques to encourage timely payments and resolve outstanding debts.
  • Engage with customers in a professional and empathetic manner, actively listening to their concerns and addressing questions or objections regarding payments.
  • Provide accurate information about account status, payment terms, and consequences of non-payment.
  • Process payments over the phone, including credit card transactions, electronic fund transfers, and payment arrangements.
Requirements
  • High school diploma or equivalent; some college coursework or degree preferred.
  • Proven experience in collections, customer service, or call center environments is advantageous.
  • Strong communication skills, both verbal and written, with the ability to effectively convey information and negotiate payment arrangements.
  • Excellent interpersonal skills, including active listening, empathy, and conflict resolution abilities.
Benefits

We offer competitive compensation packages, including an estimated salary range of $45,000 - $60,000 per year, depending on location and experience. Our benefits package also includes opportunities for professional development and a collaborative work environment that values diversity and inclusion.



  • Tampa, Florida, United States Community Choice Financial Family of Brands Full time

    Overview:At Community Choice Financial Family of Brands, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in fostering lasting relationships with our customers, driving repeat business, and turning their passion into a rewarding career.Key Responsibilities:Foster connections with...


  • Tampa, Florida, United States Sedgwick Full time

    Sedgwick is committed to providing exceptional customer experiences and fostering a culture of caring. We believe in taking care of our colleagues, who are the heart of everything we do. Our company values flexibility, allowing you to balance work and personal life. This means having the time and resources to pursue your passions, sharpen your skills, and...


  • Tampa, Florida, United States TALENThire Professional Services Full time

    This role is an excellent opportunity for a motivated individual to work with TALENThire Professional Services as a Freight Delivery Professional.Estimated Salary: $45,000 - $60,000 per year.Job DescriptionWe are seeking a reliable and detail-oriented Produce Delivery Route Driver to join our team. As a key member of our logistics team, you will be...


  • Tampa, Florida, United States MCI Military Recruitment Full time

    **Job Title:** Collections Specialist**Job Type:** Full-time, PermanentWe are seeking a highly skilled Collections Specialist to join our team at MCI Military Recruitment. As a key member of our collections team, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.The...


  • Tampa, Florida, United States MCI Careers Full time

    Job Title: Collections SpecialistAre you a motivated and organized individual looking for a challenging role in collections? We are seeking a Collections Specialist to join our team at MCI Careers. As a Collections Specialist, you will be responsible for recovering past due consumer accounts in a professional and respectful manner.Key...


  • Tampa, Florida, United States Refresco Full time

    About the RoleAs an AR Collections Specialist at Refresco, you will play a vital role in ensuring timely collection of outstanding accounts receivable. Your primary focus will be on minimizing accounts receivable risk through thorough analysis and effective communication with customers, account managers, and internal departments.The ideal candidate will...


  • Tampa, Florida, United States MCI Careers Full time

    Job Title: Dedicated Collections SpecialistLocation: Tampa, FLAbout MCI Careers:MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.About the Role:We are seeking a dedicated collections specialist who will be responsible for contacting...


  • Tampa, Florida, United States Stymco Medical Full time

    Job OverviewWe are seeking an experienced Medical Collections Specialist to join our team at Stymco Medical LLC.Achieving the highest level of customer satisfaction through prompt and courteous communication with patients is key to this role.The ideal candidate will have 2 years of office experience in medical billing/collections and a strong understanding...


  • Tampa, Florida, United States Millennium Recruiting, Inc. Full time

    Job OverviewWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Millennium Recruiting, Inc.This role involves communicating with customers to identify their needs, process requests, escalate complaints, and provide solutions that ensure they have an exceptional customer experience with our company.


  • Tampa, Florida, United States OneBlood Full time

    At OneBlood, we are seeking a skilled Phlebotomist to join our team. As a Phlebotomist, you will be responsible for collecting blood and blood components from donors in a safe and efficient manner.About the RolePerform phlebotomy procedures to collect blood or blood componentsObtain medical history and vitals from donorsDisplay excellent customer service and...


  • Tampa, Florida, United States Southern Glazer's Wine & Spirits Full time

    Company OverviewSouthern Glazer's Wine & Spirits is a leading distributor of beverage alcohol in North America, proud to be a multi-generational, family-owned company.We have a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, and Canada. It's all made possible by our employees.Our careers focus on...

  • Parking Attendant

    6 days ago


    Tampa, Florida, United States Evolution Parking & Guest Services Full time

    At Evolution Parking & Guest Services, we are dedicated to delivering exceptional customer service to our guests. As a Valet Attendant, you will play a crucial role in ensuring that our guests have a seamless and enjoyable experience.We are seeking a highly motivated and personable individual to join our team as a Valet Attendant. In this role, you will be...


  • Tampa, Florida, United States Community Choice Financial Family of Brands Full time

    About the RoleAt Community Choice Financial Family of Brands, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in building lasting relationships with our customers and driving repeat business.Job DescriptionWe're looking for a highly motivated individual who is passionate about...


  • Tampa, Florida, United States TalentBurst Full time

    The Blood Collection Specialist is responsible for collecting blood samples from patients in a professional and safe manner. This role is ideal for individuals who enjoy working with people and are skilled at handling sensitive medical equipment.Job RequirementsTo be successful as a Blood Collection Specialist, you will need to have excellent communication...


  • Tampa, Florida, United States Southern Glazer's Wine & Spirits Full time

    Unlock your potential in a dynamic and rewarding role at Southern Glazer's Wine & Spirits, North America's preeminent wine and spirits distributor. As a Customer Service Representative - Accounts Receivable, you will play a vital part in delivering exceptional customer experiences while ensuring seamless financial transactions.Company OverviewSouthern...


  • Tampa, Florida, United States BioLife Plasma Services Full time

    At BioLife Plasma Services, we strive to deliver life-changing medicines that improve the lives of patients with rare diseases. As a Plasma Collection Specialist, you will play a crucial role in our mission by determining donor eligibility and ensuring the highest quality plasma collection process.About the Role:As a Medical Support Specialist (Plasma Center...


  • Tampa, Florida, United States Integro Professional Services, LLC Full time

    Job DescriptionWe are seeking a highly skilled Customer Care and Administrative Support Specialist to join our team at Integro Professional Services, LLC.This is an in-office position located in Tampa, Florida. As a Customer Care and Administrative Support Specialist, you will be the primary point of contact for all incoming calls, providing polite and...


  • Tampa, Florida, United States Creative Financial Staffing Full time

    Top AR & Collections Supervisor Position in Tampa, FLTampa, Florida is home to a thriving financial industry, with companies seeking experienced professionals to lead their Accounts Receivable (AR) and Collections teams. Creative Financial Staffing is currently recruiting for an AR & Collections Supervisor role that offers a unique opportunity to work in a...


  • Tampa, Florida, United States Ultimate Staffing Full time

    About the JobAs a Customer Service Representative, Bilingual-Spanish, you will play a critical role in delivering exceptional customer experiences and driving business growth for our client.Your primary responsibilities will include:Responding to customer inquiries via phone, email, and chatResolving customer complaints and issuesProviding product...


  • Tampa, Florida, United States Southern Glazer's Wine & Spirits Full time

    About the JobSouthern Glazer's Wine & Spirits is seeking a highly skilled Customer Service Representative - Accounts Receivable Specialist to join their team. This is a full-time hybrid role that combines in-office and remote work.Job SummaryThe Customer Service Representative - Accounts Receivable Specialist will assist customers with inquiries about...