Guest Advocate

4 days ago


Nashville, Tennessee, United States Target Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering an exceptional guest experience by providing personalized service, resolving guest concerns, and promoting our products and services.

Key Responsibilities
  • Provide exceptional guest service by greeting, thanking, and engaging with guests in a genuine and welcoming manner.
  • Resolve guest concerns and issues in a timely and professional manner, ensuring a positive guest experience.
  • Promote and sell various benefits, offerings, and services to guests, including our loyalty program and services.
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Make the guest aware of current and upcoming brand launches, store activities, and events.
  • Speak to the benefits of the Target RedCard with every guest and assist them through the application process.
  • Understand and show guests how to use Wallet and the other features and offerings within the Target App.
  • Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
  • Attempt every return and follow register prompts, be empowered to make it right for the guest while following Target's policies and procedures.
  • Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures.
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests.
  • Maintain a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers.
  • Stock supplies during store open hours while being available for the guest.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work in a safe manner at all times to benefit yourself and others, identify and correct hazards, comply with all safety policies and best practices.
  • Support guest services such as order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
What We're Looking For

We're looking for a Guest Advocate who is passionate about delivering exceptional guest service, is a team player, and is able to work in a fast-paced environment. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Requirements
  • Ability to communicate effectively, including using positive language and being attentive to guests' needs.
  • Welcoming and helpful attitude toward guests and other team members.
  • Attention to detail while multi-tasking.
  • Willingness to educate guests and sell products and services.
  • Ability to learn and adapt to evolving technology needs.
  • Ability to work both independently and with a team.
  • Accurately handle cash register operations and cash transactions.
  • Ability to work outdoors in various climates.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.

We offer a competitive benefits package, including financial and education benefits, as well as well-being and beyond benefits. If you're interested in joining our team, please apply today



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