Senior Cloud Program Director

6 days ago


Concord, New Hampshire, United States Fidelity TalentSource LLC Full time

Job Overview

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This role is responsible for delivering critical Contact Center transformation initiatives at Fidelity TalentSource LLC. As a senior leader, you will work across the organization to ensure successful project outcomes.

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About the Role

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We are seeking an experienced cloud program director with 10+ years of related work experience in large Project or Program Management using Agile frameworks and processes. The ideal candidate will have a proven track record of delivering complex technical projects requiring collaboration across organizations.

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Responsibilities

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  • Demonstrate program management skills and expertise in agile environments.
  • Manage multiple deliverables in a deadline-driven environment.
  • Influence all levels of the organization to achieve business outcomes.
  • Develop and execute strategies to meet modernization commitments.
  • Collaborate with business and technical team members in a matrix environment.
  • Build and maintain relationships with stakeholders.
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Requirements

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To be successful in this role, you must have:

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  • Strong analytical, organizational, and communication skills.
  • Conceptual thinking, problem-solving capabilities, and flexibility.
  • A continuous improvement mindset working in agile environments.
  • Scrum @ Scale experience is a plus.
  • Ability to interact with and present to senior leadership.
  • Experience working with business and technical teams in a matrix environment.
  • Cloud migration experience is required.
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Benefits

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Fidelity TalentSource LLC offers a competitive salary of $140,000 per year, commensurate with experience, plus benefits including health insurance, retirement plans, and paid time off.

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About Fidelity TalentSource LLC

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Fidelity TalentSource LLC is a leading provider of temporary staffing services for the financial industry. We welcome individuals from diverse backgrounds to join our team and contribute to our mission of strengthening the financial well-being of our clients.

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Dynamic Working

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We offer a hybrid working model that blends onsite and offsite work experiences. Most associates work onsite all business days every other week in a Fidelity office. This allows us to maintain our business strategy and culture while providing flexibility and work-life balance.

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Equal Opportunity Employer

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Fidelity TalentSource LLC is an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.



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