IT Change Management Specialist

3 weeks ago

Bethesda, Maryland, United States LCG, Inc. Full time
Job Summary

LCG, Inc. is seeking an IT Change Management Analyst to support and participate in IT change management initiatives that enable desired organizational changes with minimal disruption to business processes.

The ideal candidate will have 2-4 years of experience in IT change management, project management, or a related role, with exposure to IT systems, cloud services, and change implementation.

The IT Change Management Analyst will work closely with various NIH Institutes and Centers (ICs) to ensure effective planning, implementation, and management of IT changes that align with NIH's mission-critical goals.

Key Responsibilities
  • Collaborate with stakeholders to support and participate in IT change management initiatives, minimizing disruptions to business processes and ensuring seamless transitions.
  • Analyze business processes and IT change plans to identify risks, potential conflicts, and evaluate the organization's readiness for change.
  • Assist in the planning, coordination, and implementation of IT change projects, including cloud services and systems modifications, ensuring they align with NIH's objectives.
  • Test and validate IT changes before deployment to ensure they meet organizational standards, are compliant with security requirements, and are implemented successfully.
  • Develop and maintain relationships with stakeholders and acquire a working knowledge of existing business processes to understand the impact of changes and contribute to transition planning.
  • Maintain detailed documentation of change management processes and procedures. Coordinate resources, communication, and training to support the implementation of changes.
  • Administer post-implementation surveys, collect data, perform analysis, and measure the results of changes to ensure objectives are met and areas for improvement are identified.
  • Develop and maintain project plans, risk management plans, quality assurance requirements, and status reports for IT change initiatives, following NIH's performance lifecycle and security standards.
  • Support adherence to HHS Enterprise Performance Lifecycle (EPLC) Framework, NIH CPIC processes, and HHS/NIH enterprise architecture and IT security standards.
  • Assist in contract transition activities (Transition-In/Out), ensuring that transitions are seamless, documented, and meet agreed-upon timelines and milestones.
  • Contribute to the development and implementation of Quality Assurance Plans (QAPs) to ensure IT changes are delivered to agreed performance standards.
  • Provide after-hours support for production-level changes, including cloud services changes, to ensure minimal disruption to NIH operations.

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