Service Writer Professional

3 days ago


Leesburg, Florida, United States Crystal Tractor of Leesburg Full time

Crystal Tractor and Motorcycle Group

We are a fourth-generation family-owned and operated dealership seeking a motivated Service Writer to join our dynamic team. As a Service Writer, you will play a vital role in enhancing our service experience for customers.

About the Role:

The successful candidate will be responsible for scheduling service work, selling additional needed services, and maintaining exceptional customer satisfaction. We offer a competitive salary range of $35,000-$55,000 per year, based on experience, as well as a comprehensive benefits package that includes medical, dental, life, and disability insurance, 401K plan, holiday pay, and more.

Key Responsibilities:

  • Schedule service appointments and obtain necessary customer and equipment data.
  • Greet customers in a timely and friendly manner, providing accurate written cost estimates and establishing promised time.
  • Check on progress of repair throughout the day, contacting customers regarding any changes and explaining requirements in detail.
  • Maintain high customer satisfaction ratings and advise on equipment care and maintenance.
  • Follow company safety policies and procedures, reporting any accidents to management.

Requirements:

  • High school diploma or equivalent required; previous experience preferred.
  • Ability to read and comprehend instructions, with general knowledge of vehicle mechanical operations.
  • Excellent customer service skills and basic computer competencies.
  • Must perform duties safely and have a positive attitude with eagerness to improve.

Benefits:

  • Competitive salary range: $35,000-$55,000 per year.
  • Medical, dental, life, and disability insurance.
  • 401K plan.
  • Holiday pay.
  • Get paid weekly.


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