Service Writer Professional
3 days ago
Crystal Tractor and Motorcycle Group
We are a fourth-generation family-owned and operated dealership seeking a motivated Service Writer to join our dynamic team. As a Service Writer, you will play a vital role in enhancing our service experience for customers.
About the Role:
The successful candidate will be responsible for scheduling service work, selling additional needed services, and maintaining exceptional customer satisfaction. We offer a competitive salary range of $35,000-$55,000 per year, based on experience, as well as a comprehensive benefits package that includes medical, dental, life, and disability insurance, 401K plan, holiday pay, and more.
Key Responsibilities:
- Schedule service appointments and obtain necessary customer and equipment data.
- Greet customers in a timely and friendly manner, providing accurate written cost estimates and establishing promised time.
- Check on progress of repair throughout the day, contacting customers regarding any changes and explaining requirements in detail.
- Maintain high customer satisfaction ratings and advise on equipment care and maintenance.
- Follow company safety policies and procedures, reporting any accidents to management.
Requirements:
- High school diploma or equivalent required; previous experience preferred.
- Ability to read and comprehend instructions, with general knowledge of vehicle mechanical operations.
- Excellent customer service skills and basic computer competencies.
- Must perform duties safely and have a positive attitude with eagerness to improve.
Benefits:
- Competitive salary range: $35,000-$55,000 per year.
- Medical, dental, life, and disability insurance.
- 401K plan.
- Holiday pay.
- Get paid weekly.
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