Customer Service Operations Manager
1 week ago
Penske Truck Leasing is a leading provider of transportation services, and we are seeking an experienced Customer Service Operations Manager to join our team.
About the Role:
- Develop daily and weekly workforce plans to maximize customer service and productivity.
- Communicate with customers regarding maintenance updates and resolve any service issues that may arise.
- Ensure all Penske Rental units are maintained and prepared for customers.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide exceptional customer service, ensuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
- Other projects and tasks as assigned by supervisor.
Requirements:
- At least 2 years of customer service experience required.
- At least 1 year of hands-on mechanical experience required.
- 2 years of supervisory experience preferred.
- High School diploma or equivalent required.
- ASE certification preferred.
Working Conditions:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.
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