Bilingual Collections Specialist

1 day ago


Cleveland, Ohio, United States Margaret W. Wong & Assoc Full time

The Role:

We are seeking a highly skilled and bilingual collections specialist to join our team at Margaret W. Wong & Assoc. The ideal candidate will have at least 1 year of experience in heavy phone collections and possess excellent communication skills.

Responsibilities:

  • Process installment credit card payments in a timely and efficient manner
  • Resolve declined credit cards and ensure seamless payment processing
  • Making collection calls on delinquent accounts to recover outstanding balances

Requirements:

  • At least 1 year of experience in heavy phone collections
  • Good computer skills and proficiency in relevant software
  • Excellent phone etiquette and communication skills

What We Offer:

  • A 100% office-based position with a great benefits package
  • Bi-Lingual Spanish proficiency required for effective communication with clients
  • A competitive salary and opportunities for career growth and development


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