Customer Service Host

5 days ago


Austin, Texas, United States AccorHotel Full time

At AccorHotel, we're looking for a skilled Customer Service Host to join our team at Fairmont Austin. As a key member of our hospitality team, you'll be responsible for providing exceptional guest experiences and ensuring seamless service delivery.

About the Role

This is an exciting opportunity to work in one of the fastest-growing markets in the United States, with access to top-notch amenities and a dynamic work environment.

We offer a competitive salary range of $35,000 - $45,000 per year, based on experience and qualifications. This includes paid time off, medical, dental, and vision insurance, 401(k) matching, complimentary shift meals, and employee benefit cards offering discounted rates worldwide.

As a Customer Service Host, your primary responsibilities will include:

  • Providing professional, friendly greetings and engaging service to guests
  • Understanding server tasks and shift end reports in the outlet
  • Assisting guests with food and beverage menu items
  • Familiarizing yourself with all menu items, garnishes, contents, and preparation methods
  • Following outlet policies, procedures, and service standards

You'll also have the opportunity to develop your skills through our Academies and Educational Assistance programs, as well as grow within the property and across the world.

Requirements

To succeed in this role, you'll need:

  • Previous service experience (an asset)
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable attitude

Additionally, you should be able to work well under pressure in a fast-paced environment, collaborate effectively as part of a team, and maintain focus on guest needs while remaining calm and courteous.

The physical demands of this position require constant standing and walking throughout shifts, occasional lifting up to 20 lbs, and occasional kneeling, pushing, or pulling.


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