Senior Network Architect
4 weeks ago
Job Summary
The Senior Lead Network Engineer position is responsible for leading the design, implementation, and maintenance of our network infrastructure. This individual will work independently to identify areas for improvement and make recommendations for process and procedure enhancements. They will collaborate with other technical staff, author knowledge base articles, and provide training materials. The successful candidate will also work closely with the development team on automation of services and provide proactive solutions.
Key Responsibilities
- Provide quality internal and external customer service
- Lead technical leadership for system or network administration, enterprise application support, and service delivery
- Support complex installation activities
- Act as a customer interface and advocate
- Provide support for the Sales Engineering team
- Work with Support groups to resolve technical issues
- Collaborate with the development team on automating implementation tasks and services
- Create and maintain working relationships with project management teams
- Provide on-call support for after-hours emergencies and critical outages
- Develop and maintain lab environments for team members
- Continuously expand knowledge and expertise with existing products
- Act as primary quality assurance resource for all implementations
Requirements
- Bachelor's degree in a related field and 8 years of experience, or equivalent combination
- 6+ years of experience in WAN (Wide Area Network)
- Certifications in CCNP or Fortinet NSE required
- Experience with firewall management, including Fortigate, Cisco, and Meraki
- Ability to handle multiple tasks, manage priorities, and remain professional
- Strong problem-solving skills and ability to identify and resolve complex issues
- Excellent verbal, written, and interpersonal skills
- Ability to prioritize and organize effectively
- Ability to work in a fast-paced, team-oriented environment
About Us
Cox Communications is a leading provider of telecommunications services, and we're committed to creating moments of real human connection. As a Senior Lead Network Engineer, you'll be part of a team that's dedicated to delivering exceptional customer experiences and driving innovation in the industry.
Benefits
Cox offers a comprehensive benefits package, including health insurance, retirement planning, and paid time off. We're committed to supporting the well-being of our employees and their families.
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