Senior Spa Manager
7 days ago
Delivering exceptional customer experiences and driving revenue growth in a luxury spa setting is the key responsibility of this role. As a Senior Spa Manager, you will oversee all aspects of spa operations, including programs, services, hours of operation, facilities, and staff. You will be responsible for coordinating the delivery of high-quality spa services, managing budgets, and ensuring guest satisfaction.
About The Ritz-CarltonThe Ritz-Carlton Ladies and Gentlemen create unforgettable experiences for our guests every day. Attracting top hospitality professionals, we believe that everyone succeeds when empowered to be creative, thoughtful, and compassionate. Our team strives to deliver excellence in the care and comfort of our guests, adhering to our Gold Standards. These guiding principles drive us to continuously improve and strive for perfection in every aspect of our service.
Salary and BenefitsThe estimated annual salary for this position ranges from $87,000 to $112,000, with opportunities for bonus and incentive compensation. Additionally, we offer comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
Responsibilities- Select vendors for spa retail operations and manage contract agreements.
- Oversight of retail product research, product selection, and purchasing, as well as product display.
- Manage supply inventories and purchasing control, including uniforms.
- Monitor the spa's actual and projected sales to ensure revenue goals are met or exceeded.
- Maintain cleanliness of the spa and related areas and equipment.
- Create and coordinate special services for groups, including group gifting programs, group amenities, group turndown gifts, letters, and invitations.
- Develop and manage spa promotions, including gifting programs, gift with purchase, co-op marketing efforts, and holiday events.
- Ensure spa services are included in all property-related marketing and advertising.
- Identify and recommend new products and product enhancements to remain competitive in the market.
To be successful in this role, you will require:
- A 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales, and marketing, or related professional area.
- Or a 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales, and marketing, or related professional area.
We are an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in creating experiences so exceptional that long after a guest stays with us, the experience stays with them.
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