Public Service Medical Licensing Representative
3 weeks ago
AC Disaster Consulting LLC is seeking a skilled Public Service Medical Licensing Representative to join our team. As a key member of our Emergency Operations Center, you will provide specialized information and services to the public, explaining and applying rules, policies, procedures, and programs.
Key Responsibilities:
- Provide information to the public on agency programs and procedures.
- Explain compliance requirements to help clients understand agency policies and procedures.
- Issue permits, licenses, and similar documents after establishing conformance to criteria.
- Accept payments and fees for transactions.
- Review completed database and forms for accuracy.
- Retrieve information on computer to check that the data supplied is correct.
- Refer public inquiries to proper personnel within or outside the agency based upon individual circumstances.
- Keep records of inquiries per departmental procedure.
Requirements:
- Basic knowledge of proper grammar, punctuation, spelling, capitalization, and sentence structure.
- Basic knowledge of arithmetic (addition, subtraction, multiplication, division, and percentage).
- Skill in gathering information regarding laws, rules, policies, procedures, or services and explaining them to the public.
- Skill in dealing with the public, in person, via email, and on the telephone, to provide specialized assistance, explain requirements, or gain compliance.
- Skill in using policy and procedures manuals, handbooks, or specialized reference materials for answering questions.
- Skill in learning technical data in order to explain it to others.
- Skill in making independent judgments and decisions concerning a course of action to be taken.
- Skill in typing (proficiency levels will be based on individual position requirements).
- Skill in operating computer, copier, telephone equipment, calculator, or similar office equipment.
- Ability to learn specific agency programs or operations affecting assigned work.
- Ability to recognize issues or situations that could have adverse impact on the agency.
- Ability to deal with the public, who at times may be angry or hostile, in a positive and accurate manner with patience and courtesy.
- Ability to prioritize work and maintain an adequate work flow under pressure.
- Ability to work in a team environment.
- Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
- Preferred medical, medical, nursing, or public health background.
- High School diploma or equivalent.
Physical Demands and Work Environment:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Office desk working directly with customers via face-to-face, on the phone, or via email.
Benefits:
Not Benefits Eligible.
AC Disaster Consulting LLC is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting LLC will not tolerate discrimination or harassment based on any protected characteristic.
We use E-Verify for all candidates who are offered and accept a position with us. Please visit this link to the E-Verify Website to understand your rights in this process.
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