Dynamic Office Leader

7 days ago

Bozeman, Montana, United States Packard Culligan Water Full time
Overview

Culligan of Bozeman, a thriving dealership within the Packard Culligan franchise group, is seeking an experienced Office Manager to lead our customer service department. As a pivotal role in our organization, you will champion a supportive team-oriented atmosphere where people love to work.


Salary

The estimated salary for this position is $65,000-$75,000 USD per year, offering a competitive base salary with high incentive potential and unbeatable benefits.


Job Description

We are looking for a seasoned office professional with a passion for fostering relationships, both internal and external. Your key responsibilities will include:

  • Creating a thriving work environment that cultivates positive morale, productivity, and employee development;
  • Implementing a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers;
  • Elevating customer satisfaction, growth, and retention;
  • Effectively training and coaching the office staff to identify opportunities for additional sales;
  • Scheduling delivery, service, and sales appointments, optimizing company resources while offering customers viable options;
  • Providing, compiling, and analyzing data to make recommendations for improving customer service, enhancing customer retention, and increasing the customer base;
  • Overseeing the accuracy of the dealership's financial reports, efficient operation, and expense control;

Required Skills and Qualifications

To be successful in this role, you should have:

  • 2+ years of direct management experience, ideally including office or customer service management and experience supporting active employee development;
  • Applied knowledge of accounting functions (i.e., payroll, budgeting, AR/AP);
  • Strong experience in a customer service capacity;
  • Excellent interpersonal skills and effective verbal and written communication skills;
  • Education to include a high school diploma or equivalent;

Benefits

We offer a comprehensive benefits package, including:

  • A competitive base salary with high incentive potential;
  • Unbelievable benefits, including zero-deductible medical plans, dental and vision coverage, a wellness program with incentives, 401K with employer match, tuition reimbursement, scholarship opportunities, paid time off, and paid holidays;
  • Career advancement through training and development;
  • Work-life balance, with Monday-Friday, normal business operating hours;
  • Continuous training and development, with corporate support in human resources, accounting, and compliance;
  • Employee recognition events and an annual company meeting;

Others

Culligan of Bozeman is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

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