Retail Fragrance Sales Associate
2 weeks ago
Overview
The Cosmetic Fragrance Advisor plays a vital role in ensuring the uniform execution of Belk's direction within their store, working closely with the Sales Team Manager/Store Manager.
Sales Responsibilities
Key duties include meeting or exceeding personal sales per hour goals, demonstrating excellent selling skills and customer service, executing successful promotions and special events/pre-sells/GWP's, driving sales through clienteling, working with store management to optimize business-to-business relationships, achieving assigned sales line goal, and identifying and reducing shrinkage in the area.
Customer Service Responsibilities
The ideal candidate will meet or exceed Sales Per Hour (SPH) goals, meet or exceed credit application goals, thank each customer by name following a purchase, handle transactions efficiently and accurately, provide exceptional customer service to support Customer Satisfaction Surveys (CSS), build a loyal customer clientele base, record and protect sensitive customer information, and maintain a high level of professionalism at all times.
General Responsibilities
Maintenance of floor and stock areas consistent with store standards in presentation and hygiene requirements is crucial. Unpacking new merchandise in a timely manner, storing deliveries in an accessible area, ensuring timely set-up including signage for promotional events, adhering to procedures for systems such as AIR counts, markdowns, retickets, inventory control, and RTV's are essential tasks. Maintaining Belk and vendor professional dress standards (uniforms) and appearance, cooperating with fellow associates and management, complying with store policies concerning attendance, tardiness, and the associate handbook, and accepting additional duties during busy times are also key responsibilities.
Requirements and Qualifications
No formal education is required, but experience in retail is preferred. Excellent communication skills are necessary for success in this role. The ability to work a flexible schedule, including evenings and weekends due to shift rotation, is mandatory.
Physical Requirements
The successful candidate must be able to use computer equipment, standard telephone, and other related business tools. Hand manipulation to remove sensor tags and ability to push/pull 100-500 pounds when moving stock carts are physical demands of the job. Stocking requirements may involve reaching above/below shoulder level and lifting 25-50 pound boxes. Ability to apply treatment/make-up to customers' faces is also a requirement.
Estimated Salary: $40,000-$60,000 annually
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