IT Support Specialist
7 days ago
Eclaro is seeking a skilled Desktop Technician to join our team in Canton, MA. As a key member of our IT department, you will be responsible for investigating and resolving complex desktop/laptop problems, deploying Windows 10 and 11, and providing advanced support for hardware, software, and IT applications.
About the RoleThis is a fantastic opportunity to work with a leading insurance company, leveraging your technical expertise to drive business success. You will work closely with new users to familiarize them with company systems and procedures, ensuring a seamless onboarding experience.
Key Responsibilities:
- To develop and maintain process documentation related to technology refresh, including OS deployment and user guidance.
- To provide level II and advanced support for desktop/laptop hardware, printing, and server connectivity, ensuring minimal downtime and optimal performance.
- To install, configure, and maintain client operating systems, applications, and hardware, staying up-to-date with the latest technologies and trends.
- To work collaboratively with colleagues to identify and resolve complex technical issues, applying problem-solving skills and analytical thinking.
- To manage corporate assets and maintain inventory of desktop-related IT equipment, adhering to company policies and best practices.
- To deploy new software and upgrades using an automated distribution system, minimizing disruptions and maximizing efficiency.
We are looking for a highly motivated and detail-oriented individual with excellent communication skills and a strong technical background. The ideal candidate will possess:
- Intermediate to advanced level proficiency in Microsoft Office 365 & Apps for Enterprise.
- A solid understanding of hardware products, commercial off-the-shelf applications, diagnostic and troubleshooting utilities.
- Experience with Active Directory, OU structures, AD security, local and group policies, and networking fundamentals.
- An ability to diagnose and analyze complex problems, think critically, and develop effective solutions.
- A proactive attitude towards solving challenging problems, coupled with outstanding customer support/service skills.
Eclaro offers a competitive salary, ranging from $60,000 to $80,000 per year, depending on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
If you are passionate about delivering exceptional technical support and are eager to grow your career in a dynamic environment, please submit your application.
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